Privacy Policy for Website Enquiries

1. Information You Send or Generate

We may collect details you provide, including your name, company, job title, contact details, business or shipping address, enquiry information and communications.

For quotations or projects, we may receive product specifications, quantities, artwork, logos, reference files, packaging and destination details.

We may receive limited technical data, including IP address, browser, device, referring page and pages requested.

2. Why We Use Information

We use information to answer enquiries, quote and review projects, develop samples, process orders, coordinate production, payment and delivery, keep records, secure the website and meet legal obligations.

How contact works: This website does not host a contact form. The contact page opens your email service, and messages sent to [email protected] are handled as business enquiries.

3. Cookies

Cookies are files stored on a device to support functions, preferences, security or usage measurement.

Cookie status: As of the effective date, LuxoComb has not enabled analytics or advertising cookies on this website. Hosting and security services may still process standard delivery and security logs.

4. Website and Business Service Providers

Hosting, security and email services may process information needed to deliver the website and business communications. If an enquiry becomes an order, other providers may be involved only as needed for the agreed project.

Analytics tools: No analytics or advertising tracker is enabled as of the effective date. This policy should be updated before such a tool is added.

5. Data Sharing

We do not sell personal information. We share it only as reasonably needed to operate the site, communicate, quote or fulfill orders, process payments, arrange logistics, protect rights or meet legal requirements.

Recipients may include hosts, IT, email, CRM or payment providers, advisers, laboratories, production and logistics partners, customs agents, carriers or authorities.

6. Data Retention

We keep information only as long as reasonably needed for enquiry follow-up, order fulfillment, warranty or dispute records, accounting, legal compliance and security. There is no single period for every data type.

7. Data Security

We use reasonable administrative, technical and organisational measures against unauthorised access, change, disclosure, loss or misuse. Internet transmission and storage cannot be guaranteed completely secure.

8. Your Rights

Depending on your location and law, you may request access, correction, deletion, restriction, objection, portability, consent withdrawal or information about processing.

Contact [email protected] to submit a request. We may verify your identity before completing it.

9. International Data Transfers

Information may be processed outside your country when customers, providers, production or logistics partners operate elsewhere. Where required, we use reasonable safeguards under applicable law.

10. Children’s Privacy

This site is for business users, not children. We do not knowingly collect children's personal information below the applicable minimum age. Contact us if you believe a child supplied information.

11. Changes to This Policy

We may update this policy when our site, services, data practices or obligations change. The revised version will show a new effective date.